If you are dissatisfied with the solutions offered by DUWO, you can also submit the dispute to the independent, local Dispute Committee for Housing in South Holland (Geschillencommissie Wonen Zuid-Holland). The members of the Dispute Committee are independent and do not work for the affiliated housing corporations or tenant councils, nor are they directors of the corporations.Dispute or not?Complaints procedureDispute formMore informationHousing Corporation Governance Code Committee
Note: this does not concern regular repair requests. There is an important difference between a complaint and a dispute. Not every problem that arises qualifies for treatment by the Dispute Committee. For example, you can resolve noise complaints from your neighbors or surroundings in a different way, namely by mutual agreement or in consultation with DUWO. Problems with rent or rent payment are also not initially considered a dispute. You can address these with DUWO employees. Read below for more information on what is considered a dispute and how this committee works.
The Dispute Committee Working Regulations specify how disputes are handled. Rights can only be derived from these regulations. Download the regulations below.
Submitting a dispute
You can submit a dispute to the Dispute Committee for treatment via the dispute form. Click below for the form. This is completely free of charge. Submitting a dispute is reserved for tenants or sub-tenants of DUWO The Hague.
Click below for more information on how complaints about DUWO are handled by the Dispute Committee.
There is no appeal against the decision of the Dispute Committee. If your complaint is not handled by the Dispute Committee or by DUWO in any way, you can also file a complaint with the Governance Code for Housing Corporations Committee (Commissie Governancecode Woningcorporaties). They do not make substantive judgments on the complaint, but if your request is granted, they can obligate the Dispute Committee or DUWO to handle your complaint. Click below for more information.